Here are some FAQs you should know!

Customer Service:

Come on over to the Contact Us page. It has all the details! 

Product Source:

Our products are customized and shipped from China.

Shipping:

Ship within a short time! If you place an order, the produces will be shipped within 1-2 days.Usually our delivery time is 8-26 working days, due to the impact of COVID-19 may be delayed 1-2 weeks.You can get the Tracking number by contacting our customer service email so that you can track the cargo information in time.

Painting:

Although the difficulty of painting is reduced, there are still some difficulties. If you are trying it for the first time, it is recommended to choose a lower level to get a good experience.

Recommended Age:

This kit helps kids to have better concentration, boosts thinking, learn to be patient and attentive to details. In addition, it brings up an aesthetic taste.We recommend that users be over 12 years old, and at the same time, avoid children from accidentally ingesting the paint or putting the paint into the eyes, nose, and ears, although we have adopted environmentally friendly paint.

Wrinkle

If the canvas is wrinkled, you can sprinkle some water on the back of the canvas and stretch it to be flat, because it is waterproof. Ironing from the back is better, but you need to master the time to avoid being burned.

Frame

Regarding 16″x20″ (40x50cm) canvas, we have three products for you to choose from.

  • NO FRAME (The kit contains a canvas,a set of paints and brushes.)     
  • DIY FRAME(The toolkit has more wooden frames than NO FRAME, but you need to assemble it yourself) 
  • ALREADY FRAMED  CANVAS(The frame and canvas you received are assembled by the machine, and the canvas will be very flat. You can start painting immediately.)

Picture:

If you are not satisfied with the pictures provided by us, you can send an email to our customer service mailbox for personalized customization. Draw what you like and what you want!For Friendship, Affection, Your Beloved Pet, Travel Experience, Wonderful Moments and All memorable things!

The most important:If you have further questions, please contact us via customer service email in time.